Frequently asked questions

Are all the products gluten free?

Yes, all products are free from gluten and are vegan.  Please note that some of the recipes in the books that we sell are not gluten free but I have found I can adapt them to fit my gluten free lifestyle.

What are your delivery costs?

Small items e.g. lip balm, deodorant, toothpaste $4.20 nationwide
All other orders $8.95 nationwide
Rural Delivery Additional $3.99 nationwide

How soon will my order arrive?

We will always endeavour to process your order the same day as it is received if it is a week day. Orders received on a Saturday or Sunday will be processed on Monday.  So, your order should be with you within three working days of the order being placed.   Some rural areas and items going to the South Island may take a little longer.  Please email us on if you are concerned about your delivery.

Do you supply to countries other than New Zealand?

At this stage, no.  We are concentrating on providing an exceptional service to our New Zealand customers only.

Do you offer refunds or returns?

Yes, please refer to our refunds and returns policy.

What methods of payment can I use for online shopping with your site?

We currently accept visa, mastercard and internet banking. 

Which courier company do you use?

We use NZ Couriers for all our deliveries.

How can I be assured that my credit card details are secure?

Your card is charged by DPS Payment Express, the same people who provide EFTPOS terminals. Payment Express is certified with Visa and MasterCard. We cannot see your credit card details and no information is stored on our website.

Am I able to send the products I’ve selected to someone else as a gift?

Yes absolutely!  A gift of health is priceless.  Just let us know the person’s name and address and we will gladly send the order to them.